E7GZ — car-services booking platform
These Terms & Conditions govern your use of the E7GZ platform (car.e7gz.net) and its mobile application, used to discover service centers and book car-service appointments. By creating an account or using the platform, you agree to these Terms. If you do not agree, please do not use the platform.
You must be at least 18 years old to create an account and make bookings.
You are responsible for the accuracy of your account information and for keeping your credentials secure. Passwords are stored only as secure one-way hashes, and additional verification (two-factor authentication) may be available for your account.
E7GZ is a booking platform that connects users with independent service centers. E7GZ facilitates discovery, booking, payment, and communication, but the car services themselves are provided by the service centers.
When you book an appointment, you agree to the selected service, center, date, and time. You can view and manage your bookings within the platform. Service centers may update a booking's status (for example, in progress or completed).
Online payments are processed by our payment provider Paymob; we do not store your full card number or your card security code (CVV). The platform may provide an electronic wallet, a reward points system, and promotional offers/vouchers subject to their stated limits and validity. Refunds are credited to your wallet.
Cancellations and refunds are governed by our Refund & Cancellation Policy. In summary: you may cancel an active booking; the service fee is non-refundable; cancelling more than two hours before the appointment refunds the eligible amount to your wallet, while a late cancellation applies the compensation rules; if a service provider cancels, you receive a full refund of the eligible amount with no penalty. Completed bookings cannot be cancelled.
You agree to use the platform lawfully, to provide accurate information, and not to misuse bookings, payments, offers, or the wallet. Abuse may lead to restriction or suspension of your account.
Service centers are responsible for the services they offer, their availability, and the quality of work performed. Ratings and reviews you submit must reflect genuine experiences.
The platform uses role-based access: User, Owner (service center), Customer Agent, Admin, and Super Admin. Access to data and actions is limited according to each role.
By using the platform you may receive email, in-app, and push notifications related to your account and bookings. Some operational and security notifications are part of the service; marketing communications can be opted out of.
All platform content, trademarks, and software are owned by E7GZ or its licensors and may not be copied or reused without permission.
The platform is provided on an "as is" basis. To the maximum extent permitted by law, E7GZ is not liable for the acts or omissions of service centers or for indirect or consequential damages arising from your use of the platform.
We may restrict, suspend, or block accounts that violate these Terms or applicable law, or where reasonably necessary to protect the platform and its users.
We may update these Terms from time to time. Continued use after changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Arab Republic of Egypt.
E7GZ is an independently operated digital platform managed by the project owner. Contact: support@e7gz.net — https://car.e7gz.net
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